Suffolk & Essex Lawn Care — Full Terms & Conditions (with Integrated Guarantees)

Last updated: March 2026

1. Background & Acceptance
By instructing Suffolk & Essex Lawn Care (“we”, “us”, “our”) to proceed — verbally, in writing, via email, SMS or electronically — you agree to be bound by these Terms & Conditions. If you do not agree, you must notify us immediately and refrain from using our services.

2. Definitions
“You/Your” – The customer receiving lawn care services
“Services” – Any treatment, turfing, seeding, renovation, analysis, or lawn‑care operation
“Content” – Any digital or printed information we provide
“Website” – Any web property operated by Suffolk & Essex Lawn Care

3. Intellectual Property
All website and service-related content is owned by Suffolk & Essex Lawn Care and protected by UK copyright law. You may not reuse or distribute our materials without written permission.

4. Links to External Sites
Our website may contain links to third‑party sites. We take no responsibility for external content and inclusion does not imply endorsement.

5. Privacy & Data Protection
We comply with UK GDPR.
Your data is used to:
• deliver services
• handle payments
• communicate service updates
• provide optional marketing (you may opt out anytime)
We do not sell your data. We only share it when legally required.

6. General Disclaimers
We do not guarantee specific outcomes because lawns are living systems affected by weather, soil, pests, mowing, watering, and external conditions.
Service timings may vary due to weather or seasonal conditions.
Website content is informational only.

7. Lawn Treatment Programme
Based on a minimum of five visits per year, every 8–12 weeks.
Continues until cancelled by either party.
Reducing visit frequency or altering programmes may require re‑pricing.
All products are professional‑grade and environmentally appropriate for Suffolk and Essex.

All agrochemicals/fertilisers will be used in accordance with manufacturer recommendations.

Product recommendations ensure control of pests, diseases, and weeds with maximum regard for the user, consumer, and environment.

8. Scheduling, Weather & Access
Initial dates are mutually agreed; subsequent timings depend on conditions and lawn response.
Weather may delay, extend, or modify treatments.
You must provide unobstructed access.
If we cannot access your lawn:
• We attempt three same‑day visits
• If still inaccessible, the visit may be forfeited and a charge of up to 25% of the treatment value may be applied to reflect lost time, scheduling disruption, and operational costs incurred.

9. Client Responsibilities
To maintain service effectiveness, you must:
• Water appropriately, especially after seeding or turfing

. The Company cannot be held responsible for damage caused by stones and other items left in the lawn. While we take every care around pebbled / landscaped areas, the customer is responsible for ensuring stones aren’t in the lawn itself. 
• Follow mowing guidance, if not using our mowing service
• Keep lawns free of toys, furniture, debris, and animal waste
• Mark underground pipes/cables prior to mechanical work
• Prevent pet, wildlife, or footfall damage
If excessive pet waste is present, we may charge £5 per bag removed item as a last resort.

10. Waste Disposal

It is the customers responsibility to dispose of garden waste ie. grass clippings, thatch, moss etc. 

We are licensed green waste carriers, however disposal costs will be agreed before any work takes place, and are passed on to the customer

We can leave green waste on site in bags (charge per plastic bag) or designated brown bins.

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11. Mechanical Services & Underground Hazards
Aeration/scarification use below‑surface tines.
We are not liable for damage to:
• underground services not marked in writing
• existing defects
• weak, unstable, waterlogged, or poorly maintained areas
You must notify us of all subsurface utilities in writing.

12. Quotes & Pricing
Valid for 30 days.
May change due to rising material costs, except within pre‑pay plans.
Pre‑pay plans are price‑protected.
We notify of changes when possible (email, SMS, invoice note, newsletter).

13. Payment Options
• Monthly Direct Debit via GoCardless
• PAYG via BACS
• Online Auto‑Pay
• Cash on delivery
• Other methods listed on invoices
• Pre‑pay seasonal/mechanical packages (5% discount; unused treatments forfeited on cancellation)

14. Late Payment Terms

Payment is due within 14 days of invoice date unless otherwise agreed in writing.

We reserve the right to charge statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, or such other reasonable administrative costs as reflect the actual expense incurred in recovering overdue sums, including reminder communications and debt recovery activity.

15. Cancellations
15.1 Monthly Payment Plans
• You may cancel anytime
• You must pay any outstanding balance for work already completed•

. No refunds are provided for cancelled plans in respect of services already carried out or scheduled, except where required by applicable consumer law.

15.2 Same-Day Cancellations
A 25% charge may apply unless in emergencies.

16. Pre‑Payment Plans
• Prices fixed for full plan duration
• Treatments cannot be altered once paid
• Cancelling forfeits any unused treatments, which are non‑refundable except where required by applicable consumer law.

17. Delivery of Services
• Time is not of the essence unless agreed in writing
• Delays caused by external factors (weather, supply, illness) are non‑compensable
• An outside water supply may be required for some services
• Lack of water supply may prevent completion

18. Recurring Treatment Model
• We operate a recurring service model
• Your next visit details are provided via invoice, email, or SMS
• You must notify us if you wish to amend or stop your programme

19. Ending the Contract
You may end the contract if:
• We change terms you do not accept
• We misprice or misdescribe a service
• Services are significantly delayed
• We suspend services for over 30 days
We may end the contract if:
• You fail to pay
• Access is repeatedly denied
• Health & safety concerns arise
Payment of outstanding balances must be made within 14 days of termination.

20. Refund Policy
• Refunds are processed within 14 days when applicable
• Refunds are reduced to reflect completed services
• No refund is given for completed treatments.

. Statutory Rights
Nothing in these Terms & Conditions limits or excludes your statutory rights under applicable UK consumer law

21. Integrated Guarantees (Lawn, Turf & Seed Only)
21.1 General Guarantee Principles
Our guarantees cover workmanship and quality but apply only when lawns receive proper care, watering, and maintenance.
Guarantees are void if:
• lawns are not watered adequately
• lawns suffer neglect, misuse, or external damage
• payments are not up to date

21.2 Lawn Installation Guarantee (60 Days)
Applies to new lawn installations (turf or seed) for 60 days from installation.
You must notify us of issues within this period.
We guarantee lawns to be free from installation defects, not from:
• moss
• fungus
• disease
• insect damage
Re-treatment for these issues is chargeable.
We are not liable for:
• drought or under-watering
• acts of nature
• damage from pets, children, vehicles, or equipment
• puddling, runoff, guttering, or drainage limitations

21.3 Seed Guarantee
We use certified seed blends.
We guarantee uniform germination on acceptable soils.
We do not guarantee freedom from weeds already present in soil/topsoil.
We reseed or re‑spray areas that fail to develop at our discretion.
Exclusions:
• puddling
• runoff
• pet damage
• child play
• equipment damage

21.4 Turf Guarantee
Turf is supplied from certified growers.
We do not guarantee freedom from existing soil/topsoil weeds, including AMG (annual meadow grass).
We will re‑turf areas that fail to establish (excluding pet, child, vehicle, puddling, or runoff damage).
We advise no foot traffic on new turf for 3–5 weeks.

21.5 Workmanship Guarantee
All work is carried out to high horticultural standards.
We will correct workmanship defects reported within 12 months.
This guarantee excludes:
• damage caused by pets, children, weather, wildlife
• settling or subsidence
• deterioration due to improper maintenance
• pre-existing site conditions

21.6 Landscaping Materials (Non‑Hard Landscaping Only)
For soil, lawn topdressings, and natural materials:
• Natural variation is expected
• We guarantee materials are fit for purpose at installation
• We are not responsible for natural cracking or changes inherent to organic materials
• Labour for replacement of faulty third‑party materials is chargeable

21.7 Waste Responsibility
• You are responsible for waste disposal unless a paid for waste-service option is arranged
• Green waste may be left onsite if mutually agreed in bags or designated bins if preferred, agreed on the day of renovation.

21.8 Buried or Obscured Obstructions
We are not responsible for damage to unmarked:
• cables
• pipes
• irrigation lines
• unseen obstructions
You must accurately identify and mark such hazards in advance.

21.9 Delays
We are not responsible for delays caused by:
• severe weather
• product supply delays
• strikes
• illness
• failure of other contractors
• events outside our control

21.10 Product Variations
Variations in turf colour, density, or appearance are normal due to natural processes, harvest times, and soil differences.

21.11 Insurance
We carry liability and property damage insurance and can provide proof on request.

We are not liable for any indirect or consequential loss or damage, including loss of income, business interruption, and loss of goodwill.

21.12 Termination of Work During Projects
If you terminate works mid‑project, you are responsible for:
• all materials ordered
• all services already performed
• all labour expended up to cancellation

22. Health & Safety
. Children and pets must remain indoors during treatments
• Notify us of any chemical/product concerns in advance

23. Notices
Notices may be sent via email, SMS, or post.
Email notices are considered received on the next business day.

24. Governing Law
These Terms & Conditions are governed by the laws of England & Wales.

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25. Changes to Terms and Conditions

We may update these Terms & Conditions from time to time.

Any material changes will not apply retrospectively to services already paid for or carried out. Where practicable, customers will be notified of significant changes via email, SMS, or invoice notice.

Continued use of our services following the publication or notification of updated terms constitutes acceptance of those updated terms.

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26. Complaints

Suffolk and Essex Lawn Care is committed to delivering a high‑quality service, maintaining our strong reputation and positive customer feedback. We follow a clear internal complaints procedure, If something isn’t right, we want to hear about it so we can continue improving.

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. If you have a complaint, please email us at info@suffolkandessexlawncare.co.uk or give us a call on 07377 760646

. To avoid any misunderstandings, we find phone calls are often the most effective way to resolve issues.

. Complaints must be reported within 28 days of the service or incident. Reports made after this period may be declined if we cannot reasonably verify that the issue existed at the time of service.

. We will make every effort to put things right as quickly as we can.

. If a remedy is not possible within a reasonable timeframe or would cause significant inconvenience, we will refund the cost you paid for the service.

. If you or a third party carry out remedial work without our prior approval, this will invalidate our service guarantee.

. Raising a complaint does not suspend payment obligations for any undisputed charges.

Any sums that are clearly disputed in connection with an active complaint will be dealt with as part of the complaints process.

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27. Consumer Acknowledgement

By instructing us to proceed, you confirm that you have read, understood, and accepted these Terms & Conditions, and that you have been given the opportunity to review them prior to service delivery.